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Returns & Refunds
Last updated 14 November 2026
Your 14-day right of withdrawal
You can withdraw from your purchase within 14 days of the day you (or someone you name) receive the goods, without giving any reason.
To withdraw, send us a clear statement by email to infowarmnest@gmail.com, for example using the model withdrawal form below. You don't have to use the form. Sending your message before the 14 days end is enough.
Sending it back
- We reply with the return address.
- Send the goods back within 14 days of telling us you are withdrawing.
- You pay the cost of return shipping, unless the item is faulty, damaged or not what you ordered. In that case we pay.
Your refund
We refund all payments received from you, including the original delivery cost, within 14 days of receiving your withdrawal. We use the same payment method you used, unless you agree otherwise. We may wait to refund until we have received the goods back or you have shown proof that you sent them, whichever comes first.
You only have to pay for any loss in value caused by handling the goods beyond what is needed to check them.
2-year legal guarantee of conformity
Separately from your right of withdrawal, you have the 2-year legal guarantee of conformity under EU consumer law. If the product is faulty or not as described within 2 years of delivery, contact us and we will repair or replace it, or give you a price reduction or refund.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: WarmNest, infowarmnest@gmail.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
- Ordered on (*) / received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.