Privacy & Cookie Policy

The data controller is WarmNest. Contact us about privacy at infowarmnest@gmail.com.

• Orders: name, email, phone, delivery address and what you bought — to deliver your order and meet tax and accounting rules (legal basis: contract and legal obligation). Card details are handled by the payment provider; we never see or store them.
• Support messages: what you send us — to answer you (legitimate interest).
• Newsletter and 10% offer: your email, only if you sign up — to send tips and offers (consent). Every email has an unsubscribe link.
• Analytics and ad measurement: only if you accept them in the cookie banner (consent).

• Essential (always on): your cart, your cookie choice and whether you've seen the offer pop-up. Stored in your browser only.
• Analytics (optional): Google Analytics, to understand which pages help visitors.
• Marketing (optional): Meta Pixel, TikTok Pixel and Google Ads, to measure whether our ads lead to visits and orders. These share data such as pages viewed, purchases and a browser identifier with Meta, TikTok and Google.

Optional tools load only after you accept them. We respect your browser's Global Privacy Control signal. Change your cookie settings.

Only the services needed to run the shop: the payment provider, couriers, our email provider and — if you agreed — the analytics and advertising platforms named above. Some may process data outside the EU under approved safeguards. We never sell your personal data.

Order records are kept for as long as accounting law requires (usually 10 years in Bulgaria). Newsletter data is kept until you unsubscribe. Support messages are deleted after 2 years.

You can ask to see, correct, delete or export your data, object to its use, or withdraw consent at any time. Email infowarmnest@gmail.com. You can also complain to the Bulgarian Commission for Personal Data Protection (cpdp.bg).